After-Sales Service Assurance — Your JC Concierge Support
购车后的关键流程支持与持续协助说明
- We don’t just assist you with purchasing a vehicle.
After your purchase, we continue to support you by handling the steps
that are often overlooked — and most likely to cause issues later. - This is not an add-on service or a sales tactic.
It is simply what we believe
responsible car-buying service should include.
- 我们不仅协助您完成购车，
- 更在购车之后，持续为您处理那些最容易被忽略、却最容易出问题的环节。这不是额外推销的服务，
- 而是我们认为——
- 负责任的购车服务本来就应该包含的部分。
Why We Offer JC Concierge Support 我们为什么提供 JC 管家服务？
In today’s car-buying environment,
the real source of stress is often not the price, but:
- Whether billing is accurate
- Whether bank communication is handled properly
- Whether credit is affected unintentionally
- Not knowing who to contact when issues arise
Most problems are not scams.
They occur because systems are complex,
processes are unclear, and communication can be difficult.
JC Concierge Support exists to step in at these critical moments —
so you don’t have to face the system alone.
在现在的购车环境中，
真正让人焦虑的，往往不是“价格”，而是：
- 账单是否扣对
- 银行沟通是否顺畅
- 信用是否会被无意影响
- 出现问题时，不知道该找谁
很多问题并非骗局，
而是因为系统复杂、沟通成本高、语言与流程不友好。
JC 管家服务的存在，
是为了在这些关键时刻，
替您把事情处理清楚，而不是让您一个人面对系统。
What Does JC Concierge Support Include? JC 管家服务包含哪些支持？
The services below are provided as needed,
not as unlimited or one-time services,
with support focused on key stages of ownership.
Billing & Payment Assistance
- Initial billing review
- Assistance with billing discrepancies
- Important payment reminders
Bank & Credit-Related Support
- Help understanding bank notices and communications
- Basic explanation and assistance with credit-related concerns
- Reducing risks caused by misunderstandings of procedures
Maintenance & Repair Communication Support
- Assistance scheduling basic maintenance
- Help communicating issues with service providers
- Reducing inconvenience caused by language or process barriers
Vehicle Trade-In & Pickup Support
- Guidance on photo and information preparation
- Initial trade-in value explanation
- Assistance arranging vehicle pickup after confirmation
以下服务内容会根据实际情况触发，
并非一次性或无限次服务，
但我们会在关键节点介入。
账单与付款协助
- 首期账单核对
- 异常扣款情况协助沟通
- 重要付款节点提醒
银行与信用相关支持
- 协助理解银行来信与通知
- 信用异常情况的基础说明与沟通协助
- 避免因误解流程而造成信用影响
保养与维修沟通协助
- 协助预约基础保养
- 协助与维修方沟通说明情况
- 减少因语言或流程不熟造成的不便
旧车回收与置换支持
- 指导拍照与信息准备
- 初步估价说明
- 确认后协助安排上门收车流程
我们更重视的，是“之后会发生什么”
购车并不是一个瞬间的决定，
而是一个持续数年的责任。
在协助您选车与制定方案时，我们会考虑：
- 如果未来 1–3 年经济环境发生变化
- 如果家庭结构、工作状况出现调整
- 这台车是否仍然“扛得住”
我们的目标不是让您“买得快”，
而是让您在未来回头看时，
不后悔这个决定。
Service Scope & Boundaries (Please Review) 我们的服务边界（请务必了解）
To ensure service quality and sustainability,
JC Concierge Support does not include:
- Legal, insurance, or professional financial advice
- Unlimited or 24/7 on-demand services
- Any actions that violate regulations or involve high risk
- Making decisions on behalf of the client
We step in at the most important moments,
not to create dependency.
为了保证服务质量与可持续性，我们明确以下范围：
- 本服务不构成法律、保险或专业财务咨询
- 不提供无限次或全天候即时服务
- 不介入违规、对抗规则或高风险操作
- 服务以合理、可控、可持续为前提
我们选择在最重要的节点出现，
而不是制造依赖。
Who Is JC Concierge Support Best Suited For? 哪些客户最适合 JC 管家服务？
- Busy clients who prefer assistance with processes
- Clients who are not fully comfortable communicating in English
- Those who value long-term stability and post-purchase support
- Clients who prefer not to coordinate with multiple parties
If you prefer to compare prices independently,
frequently change plans, or do not require after-sales support,
JC Concierge Support may not be the right fit.
- 工作繁忙，希望有人协助处理流程
- 英文沟通不便，需要清楚解释
- 重视长期稳定与售后支持
- 不希望反复奔波、多方协调
如果您习惯自行比价、频繁更换方案，
或不需要任何售后协助，
JC 管家服务可能并不适合您
Our Commitment Is Simple 我们的承诺很简单
We cannot guarantee that problems will never occur.
But when they do,
we stand on your side and help resolve them clearly and responsibly.
This is our definition of
responsible car-buying service.
我们不会保证所有事情都不出问题，
但我们会在问题出现时，
站在您这一边，帮您把事情处理清楚。
这是我们理解的：
真正负责任的购车服务。